AI staff for small businesses

AI staff who quietly keep your business answered, booked and followed up.

Every missed call is a job that went to whoever picked up. Every lead you meant to chase goes cold by Thursday. We build the kind of help that handles the parts of your business that never stop — the phone, the enquiries, the admin, the follow-up — so nothing slips while you're doing the actual work.

Get Ellie answering — from £149/mo Ask Ellie a question

Set up in days, not months · month to month, no lock-in · if she isn't earning her place, you stop

Why quiet

The best member of staff you ever had made no noise at all.

You know the one. The phone got answered before it rang twice. The message that needed a reply got one. The thing you'd have forgotten was already handled, and nobody had to ask, and nobody had to chase.

That's what we're building. Not clever technology for the sake of it — a team that works in the background, so the front of your business stays calm and nothing gets dropped.

Built around your business. Trained on your services, your prices, your rules. Never a stock script.
You stay in control. It answers, qualifies and books. The judgement calls come straight back to you.
Start with one. No lock-in. If a part of the team isn't earning its place, it goes. Simple as that.

The problem

Where the jobs actually go.

When you can't get to the phone, the caller doesn't wait. Here's how the usual fixes hold up.

Let it ring out

The caller hangs up and rings the next name on the search results. That job is gone, and you'll never know it existed.

Voicemail

Almost nobody leaves one anymore — and the few who do wait hours for a call back they could have got in seconds elsewhere.

An answering service

A polite stranger takes a message. The message still lands on your pile, and the job still waits for your evening.

Hiring for the phone

Lovely if the volume justifies a wage. For most small businesses it doesn't — and the phone still goes quiet at five.

Or: the call gets answered, qualified and booked — every time, in your name, on a simple monthly plan. That's the job the quiet team was built for.

What we build

Meet the team.

Five jobs a small business always needs done and rarely has time for. Most people start with the phone — it's the loudest gap — and add from there.

01 Ellie — AI receptionist & phone agent

Meet Ellie. Your phone, answered every time.

Ellie picks up every call to your number — daytime, evenings, weekends — in your business's name and tone. She works out what the caller needs and how urgent it is, then books them straight into your diary, or, if it's a real emergency, puts the call through to you. Run a takeaway or restaurant? She takes the order itself — item by item, options confirmed, allergies flagged to the kitchen, total read back — and sends it straight through. The second the call ends, you get a text: who rang, what they wanted, what happens next. She never quotes a firm price on jobs and never takes a card number. Those stay with you.

Answers as youGreets callers by your business name, the way you'd want it said.
Qualifies the jobWhat, where, how urgent — the questions you'd ask, asked every time.
Books or escalatesStraightforward enquiry into your diary; genuine emergency straight to your mobile.
Texts you the summaryOne message the moment the call ends. You're never in the dark.

Who it's for

Trades and busy local businesses where the person who should answer the phone is usually up a ladder, mid-job or with a customer — electricians, plumbers, groundworkers, garages, clinics and salons. And the Friday-night phones: takeaways, fast food and restaurants, where every ring Ellie answers is an order that didn't go to the place down the road.

Read one of Ellie's calls

Scripted example of Ellie's call flow — names and details illustrative.

Ellie Good evening, Hartwell & Son Plumbing, Ellie speaking — how can I help?

Caller Hi — my radiator's leaking. Not loads, but it's dripping onto the carpet.

Ellie Right, let's get you sorted. Is it a steady drip you can catch in a bowl, or is water coming out faster than that?

Caller Just a drip. I've put a towel down.

Ellie Good — that'll hold. If you can, turn the valve at the side clockwise until it stops. Whereabouts are you?

Caller Brackley, NN13.

Ellie That's well within our patch. The next slot that suits a radiator repair is Thursday, half past nine — shall I book you in?

Caller Yes please. How much will it be?

Ellie A valve or joint repair usually lands between £90 and £140 — Dan will confirm exactly once he's seen it. Can I take your name and the best number for him?

… booked Thu 09:30 · diary updated · summary texted · caller looked after in 2 minutes 40.

We build and train Ellie on your real services, prices and escalation rules, test her with you on live calls, then she goes to work. One-off setup to get it right, then a simple monthly plan — month to month, no lock-in.

Catch

£149/mo

£250 one-off setup

24/7 answering in your name
Your FAQs, answered properly
Message capture + instant SMS follow-up
Every call summarised to your phone

Start with Catch

Book

£299/mo

£500 one-off setup

Everything in Catch
Live diary integration — Ellie actually books
Job qualification, your questions, every time
Emergency routing straight to you

Start with Book

Front Desk+

from £450/mo

setup from £750, scoped to your systems

Everything in Book
Deep integration with your booking platform
Recall & reminder outbound calls, no-show chase
Monthly performance report

Scope my setup

Month to month. If Ellie isn't earning her place, you stop — we'd rather earn the next month than trap you into it.

Hear Ellie answer a call

02 AI qualified leads

A short list of people worth calling.

Instead of a spreadsheet of cold names you'll never get through, you get a small, warm list of businesses that genuinely look like your best customers — with the reason each one made the cut written next to it. You spend your time talking to people who might actually say yes.

Who it's for

Anyone who sells to other businesses and is tired of buying lists that go nowhere — agencies, suppliers, and B2B services who'd rather have ten good conversations than a thousand dead ends.

Tell me how it works

03 AI virtual assistant

The admin, quietly kept on top of.

The stuff that eats your evenings — the inbox, the diary, the small things that slip — handled in the background, using the tools you already work in. You get your head back for the work only you can do.

Who it's for

Owner-operators and small teams buried in admin they can't quite justify hiring a person for, but can't keep carrying either.

See what it could take off you

04 AI chat agents for local business

Answers for the customers who'd rather type.

A chat that lives on your website or WhatsApp and handles the questions people ask before they'll pick up the phone — do you cover my area, what does it roughly cost, can I get a slot this week — and catches the ones worth calling back. It's the phone agent's quieter cousin, for the people who'd sooner send a message than make a call.

Who it's for

Local trades and shops whose website goes quiet the moment they close — and who lose the late-night enquiry to whoever replies first in the morning.

Put one on my website

05 AI-native marketing agency

Marketing that actually happens.

Marketing with AI doing the heavy lifting underneath — the writing, the outreach, the follow-up — so a modest budget stretches further and the good leads get chased properly instead of forgotten. Run by people who put it to work on their own businesses before yours.

Who it's for

Small businesses who want marketing that shows up as real work and real replies, not a monthly report that says a lot and changes little.

Start a conversation

How we work

Calm to work with, on purpose.

We build it around you

Nothing goes live until it's trained on how your business actually runs — and tested with you first, on real calls and real questions, before it handles anything that matters.

You keep the wheel

The team answers, qualifies and books. The decisions — the quotes, the pricing, the judgement calls — stay firmly with you. It's help, not a replacement.

Start small, no lock-in

Begin with one part of the team, on a simple monthly plan. If it isn't pulling its weight, you stop. We'd rather earn the next month than trap you into it.

A real person behind it

There's someone here who's spent the best part of two decades making sure things get delivered properly — not a faceless app with a support ticket. If it goes wrong, you talk to a person who cares that it's fixed.

Fair questions

Asked before, answered straight.

Will callers know they're talking to AI?

It doesn't pretend to be a person — and it doesn't need to. It answers naturally, in your business's name, and gets on with what the caller actually wants: a booking, a price range, a callback. The sensitive calls come straight to you.

What happens when it can't help?

It says so, honestly — then either puts the call through to you or takes the details and texts you on the spot. It never bluffs an answer it doesn't have, and it never quotes a firm price or takes a payment. Those stay yours.

Do I keep my number?

Yes. Your number stays exactly as it is — calls can forward to the team only when you can't pick up, or it can answer everything. Your choice, changeable any time.

How long does setup take?

Days, not months. We build it around your services, prices and rules, then test it with you on live calls before it handles anything that matters. It doesn't go to work until you'd trust it with your own mother's call.

What does it cost?

A one-off setup to get it right, then a simple monthly plan with no lock-in — if it isn't earning its place, you stop. Email us and you'll get a straight figure for your situation, not a "book a discovery call".

What happens to my callers' details?

They're yours. Call summaries go to you and stay in your business — not sold, not shared, not used for anything else.

Starting is quiet too.

Tell us how you run. Your services, your prices, your rules — one conversation.
We build and test it with you. Real calls, real questions, before it touches anything that matters.
It goes to work. You get the texts. We keep tuning. Nothing slips.

Get in touch

Start a quiet conversation.

Tell us what keeps getting dropped — the calls, the leads, the admin, the follow-up — and we'll give you a straight answer on whether we can help and where we'd start. No pushy sales call. Just honesty about what's worth doing first.

hello@thequietteam.co.uk Or ask Ellie right here